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How silver9 Handles Your Personal Information

We collect only what we need to run your account and process your bKash, Nagad or Rocket transactions. This page sets out exactly what data we hold, why we hold it, how long we keep it, and what you can do about it.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We keep your data behind multiple layers of access control. Here is a breakdown of the specific practices we follow — from encryption to retention — so you can see exactly what happens at each stage of your account lifecycle.

Encryption at Rest

All personal and financial data stored on our servers is encrypted. Even if storage hardware were physically accessed, the raw files would be unreadable without the correct decryption keys held separately from the database itself.

Session Security

Your login sessions use secure tokens that expire after inactivity. If you leave your phone idle, the session closes automatically. Logging in again requires your credentials or OTP sent to your registered bKash or Nagad mobile number.

Data Retention Period

We keep your account data for as long as your account is active plus a reasonable period after closure. Transaction records linked to bKash, Nagad or Rocket payments are retained to meet reconciliation obligations in eligible jurisdictions.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No advertising cookies are placed by silver9.

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket, Upay, Bank Transfer partners) to complete your transactions, and with authorities where a lawful order compels disclosure.

Your Rights and Requests

You can ask us to provide a copy of your stored data, correct inaccuracies, or delete your account entirely. Submit the request through live chat or email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we use your information, or you want to make a data request, reach out through any of the channels below. Our support team handles privacy queries with the same priority as account issues — no separate queue, no long wait.

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Live Chat

Open live chat from any page on silver9. Privacy-related queries are flagged for priority handling. You can ask for a data summary, correction or deletion request directly in the chat window without switching channels.

Email Support

Send your data request to our support email. Include your registered mobile number so we can locate your account quickly. We aim to acknowledge privacy emails within one working day and resolve straightforward requests within a few days.

Mobile Wallet Verification

For requests that involve bKash, Nagad or Rocket transaction records, we may ask you to confirm ownership through a small verification step on your linked wallet. This protects you from someone else requesting your payment history.

Common Questions About Your Data on silver9

Below are the questions our support team receives most often about personal data, account security and payment information. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, mobile number, email address and date of birth. We also record your device type and browser version to serve the correct layout. No additional documents are required at sign-up unless further verification is triggered by a withdrawal request.

No. We never receive or store your mobile wallet PIN. When you make a deposit, you authorise the transaction inside your own bKash, Nagad or Rocket app. We only receive a confirmation that the payment was completed, not your authentication credentials.

Open live chat or send an email to our support team with a data access request. We will verify your identity through your linked mobile number, then provide a summary of your stored personal details, transaction history and account activity within a few working days.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we close the account and remove personal data. Some transaction records may be retained for a limited period to satisfy reconciliation obligations in eligible jurisdictions.

We share data only with payment partners — bKash, Nagad, Rocket, Upay and bank transfer processors — to complete your transactions. We also comply with lawful disclosure orders from authorities in applicable jurisdictions. We do not sell or rent your data to third parties.

Your data is encrypted at rest and transmitted over secure connections. Login sessions expire after inactivity, and sensitive account changes require OTP verification sent to your registered mobile number. Access to internal databases is restricted to authorised personnel only.

We use session cookies to maintain your login and preference cookies to remember your language choice. We do not place advertising or tracking cookies. You can clear cookies in your browser settings at any time — though this will log you out of your current session.

Yes. If we make changes to this policy, we update this page and send a notification to your registered email or mobile number before the change takes effect. Continuing to use your account after the notification period means you accept the updated terms.

This policy applies to all users who access silver9, but the specific rights available to you depend on local law and the eligible regions where our services operate. If local regulations grant additional protections, we honour those for users in the relevant jurisdiction.

After account closure, we retain transaction records linked to bKash, Nagad or Rocket payments for a reasonable period to meet legal and reconciliation requirements in eligible jurisdictions. Personal identity details are removed once the retention window expires.

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